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Free Returns/Replacements: If you receive a product that is damaged, not as ordered, or has missing components, we offer free returns or replacements based on your preference.
Standard Return Fees: Returns or replacements for reasons other than the aforementioned may incur a 15% restocking fee plus return shipping fee deduction, evaluated on a case-by-case basis.
Color Variations: Products may exhibit slight color variations batch-to-batch due to fabric lot differences. Similarly, color variations due to photographic lighting or monitor settings are beyond our control. Returns or replacements for color variations are not eligible for free returns and will incur our standard return fees.
Measurement Error: Our sofa beds are handcrafted with a measurement error tolerance of +/- 2%. Please note that returns citing measurement errors within this range do not qualify for free returns.
Return Request Timeline: Please initiate your return within 10 days of delivery.
In-Hand Replacements: Available only in Delhi-NCR, Bangalore, and Mumbai regions for a select list of items.
Custom Orders: Custom orders are final sale, and are not eligible for cancellation, return, or exchange.
All orders can be cancelled before they are shipped. A 2% penalty is charged against the transaction charges.
Once an order is shipped, we cannot cancel the order. In case you are not able to accept the order, standard return rules will apply.
RTO due to Delay in Delivery: On an average we deliver 99.2% of our orders before or by their expected delivery date. However, rarely due to circumstances beyond our control, delay in deliveries may happen. Cancellations arising due to delay in delivery qualify for a full refund for undelivered shipment if we miss our first delivery attempt by more than 5 business days. Please note, custom orders DO NOT qualify for standard delivery timeline. Orders that have incorrect address, phone number or contact details also DO NOT qualify for this.
Business Days: Monday to Friday except National and major regional holidays.